KAV updates task causing system freeze for a while, KAV updates task causing system freeze for a while Options

[JustinLFS]

It is still happening here as well, regardless of Agent revision. Since the update spawns another AVP.exe process under system I don't think it's that but part of the core system.

Is it possible Kaspersky can reply and let us know if they have seen this?

[kelvinng]

still facing same problem..update admin kit to Version 6.0.1710 & push install network agent 6.0.1710 to all clients, will this help?

[Jacek]

In my opinion - no. It will only do a bigger system slowdown.

[kelvinng]

anyone can help on this? most users still complaining system freeze while global update task from admin kit running

[Jacek]

I'm still working with Kaspersky Lab to fix this problem, but I see it is impossible.
Now I'm testing Administration Kit 8 beta, because it is impossible to continue tests with AK6.

[Jacek]

Next news: even version 6.0.4.1090 (not public available) has the same slowdown (lockups) during update
It is crazy, that international support doesn't know its own applications and cannot fix this.

[kavusr]

i also have the same problem, the computer freeze a couple seconds while the updater running.
even though i using netagent 6.0.1591 it's still annoying, and worse for the computer with the low hardware.

still wondering is there a way to solve this problem, or at least make the impact lower?. please help, thanks!

[seslmis]

Kelvin, why not try make the update to every 2-3 hour, make users feel more comfort with it, basically not so many critical update in a day.
30 mins once make us crazy.
In my environment, most are D420 & D430 plus Optiplex 745, every 2 hour update from server.
I realised that eventhough nothing to update, it still eating CPU.
Hope new version may solve this and improve this point.

My 2 yen

[kelvinng]

i have 490 computers (servers + workstations) in admin kit. workstations schedule update every 1 hour with random task 30 minutes. servers schedule update every 1 hour with random task 20 minutes. clients still complaining system freez while update task running.

[seslmis]

Kelvin, the update take too long.
First, for PC in LAN, disable all update from themselves.Just configure update from server may do.
Second, make the update to 2 hour once. Please monitor the results.

By the way, what spec of your PCs, low RAM and some configuration make PC slow.
20+ D420 & D430 in my environment also not responses well sometime, eventhough
all with Core2Duo 1.2G and 1G RAM.
We have backup run daily, some also facing extremely slow.
Good Luck

[kelvinng]

Hi,
local update & scan tasks for clients was disable via additional setting in policy. most computers schedule update every 1 hour, require by management

[seslmis]

why not try update at every 2 hour. Not so much virus pattern update so often.
This may make your clients more easier.
My 2 yen.

[Jacek]

In my environment it is 1 update every 4 hours. And it is still not acceptable.
Hardware is different - it doesn't matter: from Pentium III 800MHz with 512MB RAM to Athlon X2 5600+ with 1-2GB RAM.
All of them has the same slowdown. But on multi core processors only 1 core is 100% used and the second one is idle - so the slowdown is no so visible, but it is still exist.

Local update task is disabled (switched to run manually).

[seslmis]

Just wonder is it cause by your proxy or firewall ?
If there are some notebook in your environment, you may try out of LAN. Preferable 1G RAM then
you can compare the results.
Good Luck

[Reload]

Correct me if I'm wrong, but the update process is something that is controlled by the AV Product and not the KL Agent...
So it's more important to no the version numbers of the products used, we are using KAV WSEE 6 with CF7 (in test CF8 / klif.sys)
and are not seeing any freeze during a update...

[seslmis]

Reload, you are definitely right.
From my understanding kelvin statement, he make KAK server update then deploy to end users.
Didn't memtion anything about server update, I suppose update in KAK server no issue.
The problem is only at client PCs. So make longer deploy timing such as every 2-3 hours not solve it
but at least make users feel confortable.
But still can't figure out why these update taking so long. I just suspect the PC processing speed.
Or Clients PC not taking KAK server as an internal server ??!!

Kelvin, please check the naming for KAK server, try check with ping & connect from client PC with windows explorer.
Then try to add KAK server in hosts file. Strong feel that the KAK server is not really recognised and all update may
go through complicated route.
My 2 yen

[kelvinng]

Hi Seslmis,
From my understanding kelvin statement, he make KAK server update then deploy to end users.
A: you're right

Didn't memtion anything about server update, I suppose update in KAK server no issue.
The problem is only at client PCs.
A: you're right

So make longer deploy timing such as every 2-3 hours not solve it
but at least make users feel confortable.
A: we want client to upadte from Admin Kit every 1 hour with time interval

But still can't figure out why these update taking so long. I just suspect the PC processing speed.
A: PC processing speed is ok

Or Clients PC not taking KAK server as an internal server ??!!
A: clients update from admin kit only

Kelvin, please check the naming for KAK server, try check with ping & connect from client PC with windows explorer.
A: using IP connection to KAK server, ping connection very stable, no timeout

Then try to add KAK server in hosts file. Strong feel that the KAK server is not really recognised and all update may
go through complicated route.
A: all clients can reach KAK server by either name / IP

Note : last time don't have this kind of problem.. just recentlty. fyi, i uninstall & reinstall kav on one notebook that having update problem..since then user never complained computer freeze

[aehrlich]

Do you experience computer freeze on update of standalone clients (i.e. not connected to Kaspersky Administration Server, not even administration kit connector installed)?
I personally do (and I cannot call my machine "poor" one: T9400, 4Gb RAM, XPP SP3+ 32bit), so it seems to me a more generic problem than some given version of KAK.

[kelvinng]

when i was at home also experience notebook freeze for a while when update task running

[kelvinng]

any solutions?, still experience system freeze....