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> error 2753. avpinst.dll, and Registry installation error. , impossible to run old version 12.0.1.288 & reinstall new 12.0.2.73
croveda
post 21.11.2012 17:58
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Joined: 21.11.2012
From: milan




Hi,
last 21.10.2012 I downloaded 12.0.2.733 english version but I had italian version, than Windows Mail had a crash and didn't run.
When I realise that was Kaspersky upgrade the problem with error on avp.exe (see attached .jpg) I tried to uninstall (now Windows Mail runs ok) and reinstall it again but I had the follow problems:
- "internal error 2753. avpinst.dll (see attached .ipg).
Then I tried to install old 12.0.1.288 version but I had this error
- "errore irreversibile da ricercare nel registro all'indirizzo C:\users....\AppData\Local\Temp\kl-install-2012-11-21-10-03-01.log".
Then I tried to restore system point and also use automatic scan with your Virus Removal Tool but no threats where found.
Here attached you can find file report "avptool_sysinfo.zip".
Please help me as soon is possible.
Thanks
Attached File(s)
Attached File  avptool_sysinfo.zip ( 25,49K ) Number of downloads: 2
Attached File  errore_inviato_21.10.12_x_avp.exe_app.jpg ( 119,29K ) Number of downloads: 10
Attached File  errore_interno_2753._avpinst.dll.jpg ( 136,2K ) Number of downloads: 8
 
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richbuff
post 22.11.2012 00:47
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Welcome. Please uninstall Kaspersky Virus Removal Tool> reboot, then post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

Please see the small print that is located at the bottom of this message.


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Please see the Important topics, located at the top of this section, and at the top of other sections of this forum.
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croveda
post 23.11.2012 04:05
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From: milan




Here the link requested:

http://www.getsysteminfo.com/read.php?file...416fedd299a902d

Thank you,
Cinzia
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richbuff
post 23.11.2012 05:13
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You're welcome. 1. Make sure you have your Activation Code handy.

2. If you can, disable Kaspersky self defense, located in the Settings. If you can't, skip this step.

3. If you can, right click the red K icon and Exit. If you can't, skip this step.

4. If you can, uninstall Kaspersky normally > reboot. If you can't, skip this step.

5. Run the removal tool in Safe mode (tap F-8 key when booting up to get to Safe mode) http://support.kaspersky.com/faq/?qid=208279463 Select what specific product is shown.
When the tool completes, don't reboot. Instead, run the removal tool again. Select All known products this time, if a specific product is not shown. Reboot after running the tool for the final time.

6. Run the GetSystemInfo utility again, to create a new gsi report, and then please post the link to the new gsi report.


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