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> What does this mean?
tyler
post 7.08.2008 06:19
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I've just upgraded to KIS 2009 v 454. Both the full and the quick scans detected the following

04/08/2008 10:19:32 AM Detected: Heur.AntiAV C:\WINDOWS\Downloaded Installations\{C32ACEF8-937B-40BC-84B0-FB81EE655AB4}\Sunbelt CounterSpy.msi/Data1.cab/sunasinstallhelper.exe

I deleted Sunbelt Personal firewall prior to installing KIS a couple of years ago. I never installed Sunbelt Counterspy.

Should I be concerned? How do I delete these traces from my system?

Thanks!
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dave16
post 7.08.2008 06:46
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QUOTE(tyler @ 6.08.2008 22:19) *
I've just upgraded to KIS 2009 v 454. Both the full and the quick scans detected the following

04/08/2008 10:19:32 AM Detected: Heur.AntiAV C:\WINDOWS\Downloaded Installations\{C32ACEF8-937B-40BC-84B0-FB81EE655AB4}\Sunbelt CounterSpy.msi/Data1.cab/sunasinstallhelper.exe

I deleted Sunbelt Personal firewall prior to installing KIS a couple of years ago. I never installed Sunbelt Counterspy.

Should I be concerned? How do I delete these traces from my system?

Thanks!

Hi. It looks like a false positive, send the detected file to newvirus@kaspersky.com, title it "False Positive".
http://forum.kaspersky.com/index.php?showtopic=13881
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tyler
post 7.08.2008 12:13
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QUOTE(dave16 @ 6.08.2008 19:46) *
Hi. It looks like a false positive, send the detected file to newvirus@kaspersky.com, title it "False Positive".
http://forum.kaspersky.com/index.php?showtopic=13881


I tried to send a copy from quarantine but got a system undeliverable message "can't send to this account newvirus@kaspersky.com. "
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dawgg
post 8.08.2008 01:56
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Update kaspersky and scan it again to see if it is still detected.
If its not detected, dont wory.
If it is detected, send it again, ensure the e-mail address is newvirus@kaspersky.com
If it does not work, please PM it to me.

When sending the file to Kaspersky's viruslab, was the file in a password protected archive? (by the way, remember to include the password in the text body of the e-mail.
Remember to make the subject "possible heuristic false positive"
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tyler
post 8.08.2008 05:53
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QUOTE(dawgg @ 7.08.2008 14:56) *
Update kaspersky and scan it again to see if it is still detected.
If its not detected, dont wory.
If it is detected, send it again, ensure the e-mail address is newvirus@kaspersky.com
If it does not work, please PM it to me.

When sending the file to Kaspersky's viruslab, was the file in a password protected archive? (by the way, remember to include the password in the text body of the e-mail.
Remember to make the subject "possible heuristic false positive"

When I checked quarantine it was no longer listed. When I scanned again it reappeared in quarentine. When I try the send option from quarantine I get an error message "Cannot complete operation. Object not found"


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dawgg
post 8.08.2008 14:48
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Try to restore it from quarantine and send it.
Else, just leave it, seeing as you dont use or need it, it doesnt matter.
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tyler
post 9.08.2008 03:59
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QUOTE(dawgg @ 8.08.2008 03:48) *
Try to restore it from quarantine and send it.
Else, just leave it, seeing as you dont use or need it, it doesnt matter.

Restore function is greyed out. While its true I don't need or use the program I prefer not to be warned each time I do a scan. Check out the number of objects Kaspersky says are in quarentine (although only one is actually listed). Obviously something is not working quite right.


Attached File(s)
Attached File  Screenshot.doc ( 148,5K ) Number of downloads: 7
 
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Whizard
post 9.08.2008 06:56
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That is a bug, that counter is not correct.


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tyler
post 9.08.2008 07:00
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QUOTE(Whizard @ 8.08.2008 19:56) *
That is a bug, that counter is not correct.

Thanks Whizard! So how do we get this fixed and what do I do in the meantime?

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