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Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. This article might be useful in the following cases: If you want to configure multi-vendor security on endpoints, keeping both Kaspersky and Microsoft technologies; If you don't know how to properly configure a Microsoft solution after installing KES; If you're having some issues with the product and the OS after configuring KES and Defender. The differences between the Defender products There are three different products: Windows Defender: an anti-malware solution for Windows 8, 8.1 and Server systems based on it. For details, see here. Microsoft Defender Antivirus: an anti-malware solution for Windows 10, 11 and Server systems based on it. For details, see here. Defender for Endpoint: an EDR solution for Windows 10, 11 that might be used together with Microsoft Defender Antivirus or a third-party solution (from the Microsoft point of view, of course). For details, see here. KES installation specifics During the installation of KES, the Defender solution status is verified and disabled automatically. After that, KES notifies the operating system about a new AV and FW feature (if the KES Firewall component is going to be installed). Please note that even if Defender is replaced with the AV in the system, the Defender service might still run, and this is an expected behavior. There is no need to disable this service explicitly, and it also might be harmful in certain scenarios. For example, if Defender is disabled by GPO, it may result in the KES installation failure since the installer might not be able to get access to the desired setting. Configuring systems to use both KES and Defender solutions Here you can find the article with the details on how to configure a Microsoft solution to properly coexist with third-party AV vendors (and KES is a third-party from the Microsoft point of view). No special actions should be taken from the KES side, at least at this moment. The information will be updated in case of finding any issues. Repairing KES registration in WSC This option available only for KES versions prior to the 11.11. KES registration within Windows Security Center might be affected. For example, when WMI repository getting corrupted, Windows is just restoring it back to defaults. In such cases KES and Defender might be both actively scan files and cause performance issues. The workaround to restore KES registration is: Disable KES Self-defense Open registry key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\protected\KES\Data Find value "IsRegisteredInSecurityCenter" and set it to zero. Restart KES service or the whole host. Unfortunately, there is no possibility to restore KES registration by using some WMI scripts because they're breaking product integration and does not allow to update product statuses in a way the product does.

Welcome to Kaspersky Community. That big file of several GBs, has no sense to reported here in this Community, please report it via Your My Kaspersky Service, creating a ticket to support.

Knowing that I am using only one device

Hello, we are using the Kaspersky Endpoint Security and we're having an issue when we try to confirm any dialog boxes from KES like the print attached. I've tried to allow the application on the Exclusions and detected objects option but not work too. We use the KES 12.4.0.467 version and we use the Netsupport Manager to control the computers, it uses a Client32.exe program to run background to control it. I've tried this How to allow remote control solutions to access the interface of Kaspersky Endpoint Security 10 for Windows but not works too, I don't know what to do anymore, we are run out of options. Can you help us? Best regards.

It's unbelievable. I received a massive virus package, and when I scanned it using Kaspersky Total Security Enhanced Version, it only managed to kill 40 viruses. However, this package contains tens of thousands of viruses. Please have official personnel inspect it.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. There are multiple settings in both KES and KSC that allow to set notifications about various events. This article is based on example of setting complaint notification (message send to administrator if the users considers the blocking of the page to be mistaken). Let's review three main scenarios, when KES is connected to KSC (either constantly or intermittently) and when it is not connected. KES is always connected to KSC How to set To set address for email notifications go to Administration Server properties -> Notification delivery settings -> Notification and input email into Recipients filed. To enable email notifications do the following Open KES policy Navigate to KES policy -> Event notification -> Warning -> Web page access blockage message to administrator Press Properties Mark Notify by email checkbox What to expect Once the user will fill the form (way to change default complaint message will be covered later in this article) and press Send, Network agent will send event to KSC. Once KSC will receive it, email notification will be send to administrator. The default email will look like this: Event "%EVENT%" happened on computer %COMPUTER% in the domain %DOMAIN% on %RISE_TIME% %DESCR% %EVENT%, %COMPUTER%, %DOMAIN%, %RISE_TIME% are self explanatory, while %DESCR% may rise some questions. This part will be substituted the whole message that the user put in to the complaint form. You can change format of the email at Administration Server properties -> Notification delivery settings -> Notification. Note that it will affect all email notifications KES in not connected to KSC How to set Open KES GUI Navigate to Settings -> Endpoint control -> Web Control and press Templates Switch to Message to administrator tab Input address for notifications into To field Change Subject of the email and notification text if required. Open General Settings -> Interface -> Notifications Settings configure SMTP client connection settings in "Email notification settings" menu of Notifications. What to expect Once the user will fill the form (way to change default complaint message will be covered later in this article) and press Send, KES will send email to specified address. It will contain everything user put into the form. KES is connected to KSC from time to time How to set Follow the steps described in KES is always connected to KSC section. This will set KES for the time it has connection to KSC Do the same as described in KES is not connected to KSC with only difference – make changes to policy not KES local settings. This will set KES for the time when it is not connected to KSC: Open KES policy Navigate to Endpoint control -> Web Control and press Templates Set email address that will receive notifications when KES is not connected to KSC Change Subject of the email and notification text if required. What to expect When KES has connection to KSC you will receive message from KSC described in KES is always connected to KSC section. When KES has no connection to KSC you will receive email from KES described in KES is not connected to KSC section. The same goes for cases when out-of-policy is used. How it works As noted earlier, when you manage KES using Kaspersky Security Center you can specify two methods of email notification delivery, both of them could be configured in KES policy. KSC settings Open KES policy properties navigate to “Event configuration”, select event that you are interested in, mark “Notify by email” In this case, network agent transport will be used to deliver notification to KSC, then KSC will send an email to specified recipients. If you tracing KES activity, specialized information will be recorded in KES.version.date.time.PID.connector.log and KES.version.date.time.PID.SRV.log for each event sent by Nagent transport. KES settings Open KES policy, General Settings -> Interface -> Notifications Settings, leave tick marks in column "Notify by email" next to events that you are interested. Also you will have to configure SMTP client connection settings in "Email notification settings" menu of Notifications. In this case, KES will send emails using it’s own mail client, from computer where event was registered. KES actions will be recorded in KES.version.date.time.PID.SRV.log

I have a total subscription, and one device is supported, and when I added a new device it is not accepted . A device named Moth And my e-mail address is *****@*****.tld Please resolve as soon as possible