SST

So who the heck is this “Expert”. Seems like Kaspersky needs a new “Expert” that cares about the company, it’s products. and it’s customers!

They already know what the problem is. It was introduced by a patch in early February. In my case it seems to be tied to sleep mode (laptop). However even after a reboot it still is not fully working. I tried to uninstall it and reinstalled it as well. I am sure there are many other customers that will just switch when they can and not post here. But because most of us bought the full security suite it may not be obvious as folks will continue to use the antivirus until their sub expires.

It is obvious that Kaspersky is fast losing it as a company. This is so incredibly shoddy. We are paying for the app on a freaking subscription! There is no exuse for allowing a break issue like this that actually puts the customer’s kids at RISK and not putting it on high priority and getting it fixed promptly (as in within DAYS)! I have had it. I am loading Qustodio tonight. I am only sorry that I renewed failrly recently. The signs have been there for a while on past issues. I guess this is the kick in the pants I needed to get off this product.

It sounds like they do not give you the ability to pin this?

The current issue with sleep mode basically turning off much of Kids is a pretty big deal. and yet there is no pinned topic to inform customers which is really poor ettiquette. Significant issues like this need to be pinned along with any known date(s) of resolution please. I am really beginning to feel like Kaspersky does not respect it’s customers and sees them as a bother? What is going on with the product team????

Due to the fact that the developers have not implimented more detailed scheduling of apps I have to turn off certain sites during school hours and turn them back on after school is over. Yes it is a pain in the ***. My Kaspersky is needed when their school makes an assigment on a site that is blocked. Which is what happend with my other child.

How long is this scheduled maintanance? Is there a place that we can go to find out? One of my children is shut out of her schooling and it sure would be helpful to know what the eta is.

Thanks for the reply. I am more confused ;) . See the attached screenshot of my daughter’s phone app settings. But thinking more even if that works as I think it won’t provide what people are asking for as you mentioned.

The two replies above seem to be related to two different kids devices with different os. The android app has a feature where you can set various apps to be allowed during blocked periods (probably because they see this all the time with phones where parents want kids not to be sitting on the phone but they want communications apps to still be available for emergencies etc. I would love to see this same feature in the windows client. That could be the answer to many of the calls for this type of feature and the very real need that parents have during covid homeschooling for the additional feature set. As the September note says (which is what I was also told when I reported/asked for it) the problem is a stubborn philosophy getting in the way of customer needs. They already have the code in android. So likely the logic work is already done. This is the stupidest rational and I am terribly dissapointed that the owners of Kaspersky are allowing the dev managers to get away with blocking out customer requests this way. I really like working with Kaspersky, especiall being a russophone (My spouse is from Russia, I l.ived there for a year). But they are even putting me off by this and I will be forced to discontinue my subscription once it expires.

I just wanted to add to this report. Since (the last large update?( the update right around when reports stopped working for a few days for a lot of users), ever since then the reports seem to have periods of sluggishness and do not always update in a timely manner. I created a ticket some time ago and they basically just said to reinstall the app. From my diagnosis this sure looks like something is happening on the Kaspersky end where either the client / server communications of activity are interrupted or the application database updates to the reporting are sluggish on the platform. Working in IT I see this all the time where an issue is assumed to be on the users end (because a lot of issues generally can be related to client os) and only when enough reports come in that someone on the development team finally pours through the various logs (etl, app logs, etc) do they finally realize something was wrong on the host platform. From what I see someone needs to do a serious bit of digging and not assume it is all on the client side. When you submit a ticket they do not even ask for your IP, so they are not even looking at the server and application logs as there will always be a way to verify communication in the platform if you have the clients IP.

I haven’t tested this as I have all “internet communication” checked (forbidden) and then used exceptions for the school related ones needed. So in my case twitter is not even exposed for just this reason. I had not even considered that the Kids AI would be able to accurately differentiate between family vs porn accurately. That is great if it does but for younger kids I just have it turned off and the reason I also use family based opendns is just a second set of AI and also for our so us adults don’t accidently stumble upon it. There are many other reasons to restrict social media for children: even when it is clean it is incredibly coercive and the AI behind them forms a type of addiction and can limit a child’s view of the world around them. If you have not seen it yet I highly recommend “The social Dilemma” (on Netflix) as something all parents should watch (and watch with their older children). Social media AI is terribly dystopian…..

I also changed my dns provider (you can do this in your internet modem or on a device) to opendns family dns. That adds an extra layer of protection (thus two algorithms may not miss things as much as one). It’s also free.

Yes, I have done so. That was a few weeks ago so hopefully if they hear from some other customers they may realize this is not an obscure need.

Another one: Looks like one of the biggest players in software is in beta adding time controls by app. So this is an industry trend! From their site: Find screen time balance: Screen time limitsSet screen time limits across Windows and Xbox devices. Or if your kids will be on devices longer for things like online learning, you can set limits on specific apps or games instead.2 Now when you say only one hour of a certain game, that really means one hour of that game—whether that’s being played on a Windows PC, Xbox, or Android phone. And if they run out of screen time, they can ask for more. You have the choice to add more time or not based on what is right for your family.

Time for Kaspersky kids to get with it! Competitors are stepping up! I have only done a cursory search as I am looking for alternatives and this competitor just released rudimentory app blocking by time. I am sure they must be working on expanding this. Description from a review below (removed the app name). ------------------------------------------------------------------------------------------ For app-blocking settings on Android, Windows, and macOS devices, Search for apps your child has used across any of their supported devices. Instead of pre-populating a list of common apps, add apps to the list as your child starts using them. For any app entry on the list, you can toggle whether you'd like to apply no restrictions, set a total time limit for each day of the week, or just block it outright. This feature could be useful if you wanted to always let your kid access the calculator app for homework, but wanted to keep the time they spend on social media to a minimum, without totally locking them out. We had no issues blocking apps on our Windows and Android test devices. I really like Kaspersky’s security suite but this issue may unfortunately drive me from their products. Please do this….