Flood and Flood's wife

Hello @Utku13, Update from HQ experts: In relation to: "This option may not show for all the users when the maximum number of protected devices is reached." We've sent a follow-up query, we'll update the topic when information is received. Thank you🙏 Flood🐳+🐋

Hello @KDcyp99, You're most welcome! Take your time, there's no rush & no pressure from the Community side. That's good news - well done, maybe it will continue? IF not just proceed with the directions please. Thank you🙏 Flood🐳+🐋

Hello @Vivoxbl, Welcome! Kaspersky has had long standing security measures in place for transactions that require verification, reference: What to do in case of payment issues when buying a license or subscription? Make sure the details entered, such as bank card number, name and zip code, are correct. Update your payment details if your bank card has expired, refer: How to change your payment details or email you specified when buying a license for a Kaspersky application. If the payment was declined, try another payment method. For example, a different bank card OR direct bank transfer. If the payment page is displayed incorrectly, try opening it in the incognito (private browsing) mode. If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you may have entered some details incorrectly. Please provide the required additional information or make another order with correct details. If you experience other issues, submit a request to Kaspersky Customer Service by filling in the template as shown below: (note, fill in the software you are purchasing, we've used Kaspersky Standard as an example) Thank you🙏 Flood🐳+🐋

Hello @Belal, Thank you for posting back & the extra question! Login to (your) MyKaspersky account & select VPN tab. Thank you🙏 Flood🐳+🐋

Also @Jojo Mojo, Is the Kaspersky Protection extension installed in Firefox 124.0.2? Thank you🙏 Flood🐳+🐋

Hello @Jojo Mojo, Welcome back! Clear the browser history/cache. Uncheck Inject script into web traffic to interact with web pages - This script ensures the operation of such components as Safe Money, Private Browsing, Anti-Banner, and URL Advisor. Shutdown the computer using Shutdown, not Restart, power on by pressing the power-button, login, recheck? Thank you🙏 Flood🐳+🐋

Hello @justhere991, Thank you for posting back! Another thing you may wish to consider, upgrading/converting Kaspersky Total Security (KTS) to Kaspersky Plus, the upgrade is free, KTS will eventually become obsolete; Kaspersky have not yet announced an end-date; but the new software line replacing KAV, KIS, KTS & KSC is almost complete; the upgrade is like-for-like - that means - what KTS has - Kaspersky Plus will have: AV. Kaspersky Premium Password Manager. Kaspersky Safe Kids, 1 year subscription. Kaspersky VPN, Standard/Free subscription. Please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. Kaspersky Plus download: https://www.kaspersky.com/downloads#update-product Any questions/issues or concerns, please post back? Thank you🙏 Flood🐳+🐋

Hello @KDcyp99 You're most welcome! We see v24.0.0.428 (a), indicating a patch for KPM, sadly Kaspersky stopped publishing Patch release information, refer: Release history; apparently there are plans to start publication of Patch release information again, however we have no idea when this will begin. Create a System restore point. Create a KPM backup -> Create Copy. Uninstall KPM. Shutdown, using SHUTDOWN, not Restart and not Macrium, power computer ON by pressing the power-button, login. Download a new KPM installer: https://www.kaspersky.com/password-manager#installation. Install KPM. Shutdown, using SHUTDOWN, not Restart and not Macrium, power computer ON by pressing the power-button, login. Recheck that KPM is not opening unless the MASTER password is entered? IF KPM opens *automatically*, without (you) manually entering the MASTER password & OR Windows Hello, Face ID or any other authentication method, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a video of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Matthijs, Thank you for posting back & the additional question! Did the message come at that time on each three occasions? Without doing an analysis of the system it's impossible to say & it's impossible to do an analysis as there's a Community guideline (to protect all Community members) that logs/data are not to be submitted to the Community; any such information must go to Kaspersky Customer Service. Thank you🙏 Flood🐳+🐋

Hello @KDcyp99, Welcome back! Prompt for main password when launching Kaspersky Password Manager automatically: This checkbox enables/disables prompting for the main password each time Kaspersky Password Manager starts automatically. If the checkbox is selected, Kaspersky Password Manager prompts you to unlock the vault each time the application starts automatically. If the checkbox is cleared, Kaspersky Password Manager does not prompt you to unlock the vault each time the application starts automatically. This checkbox is only available if the Start Kaspersky Password Manager at operating system startup checkbox is selected. IF the PC is powered OFF, using SHUTDOWN, not Restart and then powered ON by pressing the power-button & after (you) login, does KPM still not request the MASTER password? Please post back? Thank you🙏 Flood🐳+🐋

Hello @Ranjith, Welcome! While we appreciate the typed schedule it's preferred to post a full-screen screenprint of all information - always hiding private information, for example: your email address & or your son's name. Has the Daily time-limit ever worked? Is (Google) Family Link OR any other parental control software used / installed & or used? How is Settings configured? Please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as in the image below; please include a *detailed history*. Support may request logs, traces & other data; they will guide you: Thank you🙏 Flood🐳+🐋

Hello @Matthijs, Welcome back! Please follow *relevant* steps in this guide: General recommendations for solving database update issues in Kaspersky applications, if it does not help log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Deformiter, Welcome! Read & follow this guide: Read before you create a new topic OR update an existing topic! Updated Windows from what to what? Kaspersky software name & version is? Firefox version is? Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Utku13, Welcome! This answer is in three parts, if we read: Kaspersky FAQ, Can I buy a license for an arbitrary period or choose a different number of devices (e.g. for 4 devices or a 3-year period)?, it says: "Such a possibility is not provided. You can choose the most suitable combination of the number of devices you want to protect and the license term on the Kaspersky website." However, in Kaspersky's most recent Premium, Plus & Standard - What's new in the latest version?, there's the following advice: "Now you can increase the number of devices that can be protected with your subscription. Not all users have access to this option." And, IF (your) Premium subscription is for more than *one User* - not *Device*, you may *already* be able to download the Kaspersky Anti-virus and VPN installer from Google Play Store & connect the application to (your) MyKaspersky Premium subscription - has this been tried? In relation to point 2. we've logged a request with Kaspersky, for clarification, we'll update with any information, when it's available. IF point 3 has not been attempted please do so & post back the outcome? Thank you🙏 Flood🐳+🐋

Hello @dio brandino, Thank you for the information! Contact Kaspersky Customer Service. *See our first reply* Thank you🙏 Flood🐳+🐋