Hi, The following are the answers to your questions The KSK Version is mentioned, please find The Windows 10 Version is Version 2004 (OS Build 19041.264) The device had been restarted after the update was done. After that i usually use shutdown Youtube is being accessed via the latest version of Chrome Browser. I would point out that this problem is occurring in all the browsers like Mozilla and Microsoft Edge. I am not using any Application for youtube. Chrome for both opening Gmail is being used. Chrome for both opening Hangouts is being used. The images are attached. The comments icon keeps on loading but never shows as shown below. Once i Quit the Safe Kids application all the problems mentioned above vanish Immediately. The problem started after i updated my Safe Kids yesterday. The Chats in the Hangouts are not loading as Highlighted with Pink Colour.