Thank you for your help Flood! While I didn’t find any of the exact programs from the list of incompatible programs with Kaspersky, I did find one from the same company that makes one of the ones listed, which I removed. I also removed a couple of suspect programs that were probably installed when I installed other “Free” software (nothing is truly free, right?). In the end it worked on the first try, so your tip was right on! The laptop is clean. It’s a shame, but Kaspersky was being just too obtrusive on my laptop. Very Grateful, Frank